Kitware offers several levels of support and consulting services. The correct option for you will depend on several factors including the type of assistance you require (from answering occasional questions your developers may have through developing your project for you) and the size of your project / development team. The three basic forms of support and consulting contract are outlined below.

Incident Support: This support option can be used to obtain support for a specific incident in any supported toolkit / tool including VTK, ITK, ParaView, CMake, and CDash. Generally an incident is a bug or a detailed question. Once you have purchased your incident you will receive email instructions on how to create a support account and create a ticket for your incident. Incidents will be resolved within 3 business days. If it is determined in this time that your issue does not fall within the scope of an incident, your purchase will be refunded and you will be provided with a custom estimate for your issue.

Standard Support: This $5,000 USD support option is targeted at individuals and small groups who use Kitware's open source products in their development. Standard Support provides you with an initial 25 hours of custom consulting that can be used by you and your team to ask questions, have bugs resolved, and have small prototypes developed. Additional hours of support may be purchased for $195 per hour (with a minimum purchase of 10 hours), and Standard Support customers may purchase sets of Kitware books at a discount price.

Perhaps you have a particular task that you need to accomplish but don't know how to do it. You can use the Incident Support to ask for some sample code or instructions on how to achieve your goals. Perhaps you have a particular data set that you need to visualize in a certain way and you'd like some Tcl code showing how to do that. Or maybe you have two data sets that you need to register and you'd like some C++ code showing how to accomplish that.

Be sure to keep it relatively simple - an incident is intended to be something we can resolve within a few hours including all the time required to communicate the results to you. If you require more complex development assistance, please consider one of our Support or Consulting options instead.

Incident support can be used to obtain support for a specific incident in any supported toolkit / tool including VTK, ITK, ParaView, CMake, and CDash. Generally an incident is a bug or a detailed question. Once you have purchased your incident you will receive email instructions on how to create a support account and create a ticket for your incident. Incidents will be resolved within 3 business days. If it is determined in this time that your issue does not fall within the scope of an incident, your purchase will be refunded and you will be provided with a custom estimate for your issue.

Standard Support is targeted at individuals and small groups that use or are considering using Kitware's open source products as part of their development. A Standard Support contract provides you with an initial 25 hours of custom consulting that can be used by you and your team to ask questions, have bugs resolved, and have small prototypes developed. In addition, Standard Support customers receive the following benefits:

• A subscription to Kitware's quarterly developer newsletter
• The option to purchase a complete set of Kitware books (5 titles)
  • $325 for US customers, or
  • $425 for international customers
• The option to purchase additional support hours. The current rate for additional standard support hours is $195 per hour with a minimum purchase of 10 additional hours.